Terms of service
Please read and understand the following terms and conditions as they are binding for all ticket (workshop).
By purchasing the ticket, you (“Ticket Holder”) agree to be bound by the Terms and Conditions of sale specified herein and any other provision as may be specified from time to time by La Chocolatrice. La Chocolatrice, their agents or employees shall not be liable for any death, personal injury, loss, damage however caused while in the venue, location or place related to La Chocolatrice (“Site”) nor are they liable for any complaints, claims, refunds, or exchange for any reason, including without limitation, cancellation or postponement of the La Chocolatrice Chocolate Making Workshop. Booking fees and handling fees shall not be refundable. Any refunds shall be made only at La Chocolatrice management’s discretion.
Tickets are sold subject to the following conditions:
(1) You have expressly agreed to participate, join, enter, and/or access to La Chocolatrice at your sole risk. To the fullest extent permissible by applicable law, La Chocolatrice disclaims all warranties, express or implied, including but not limited to, implied warranties, merchantability or fitness for the operation of workshops. La Chocolatrice does not warrant the reliability, accuracy, completeness, current or error-free of the product, content and materials included, used or deployed on the Site. If a product, content or material is not as described, you have expressly waived the right to claim any damages and/or losses including but not limited to direct, indirect, incidental, punitive, and consequential damages derive from such use or reliance of the description of the product, content or material.
(2) All items including but not limited to your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property, shall be kept by you at your sole risk. In any event La Chocolatrice including the employee or agent shall not be held liable or responsible for any loss of your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property, either within the Site or outside of Site. The risk of loss for your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property shall be borne by you upon entrance on the Site or engagement with the La Chocolatrice.
(3) To the fullest extent permissible by applicable law; La Chocolatrice the employee or agent shall not be responsible for any risk, hazard, danger, security, threat, safety and/or protection for La Chocolatrice. You shall be solely responsible, answerable, accountable for your personal safety, security, body condition, disease transmission, pregnancy, health condition, while you participate, join, enter, use, play and/or access to La Chocolatrice. La Chocolatrice hereby expressly warn, caution, advise, inform and/or notify that the
(4) You undertake to behave, conduct, perform, carry out, execute, achieve and complete the Chocolate Making Workshop in accordance to the instruction, command and rules specified by La Chocolatrice failing which La Chocolatrice including the employee or agent shall have the right and power to decline or refuse your entry to the Site.
(5) You shall not be allowed to record, capture or snap any photograph, video, film, tape, audio recording whatsoever before, during and after the Chocolate Making Workshop save and except with the explicit permission of La Chocolatrice or a La Chocolatrice employee. If such recording activity is found within the Site, La Chocolatrice including the employee or agent shall reserve the power, authority and consent expressly granted by you to delete, remove or transfer such recording to any device, media or hardware owned by La Chocolatrice, the copyright of such recordings will deemed automatically granted by you to La Chocolatrice.
(6) You undertake not to carry or bring any dangerous, harmful or hazardous object into the Site including but not limited to sharp object, explosive items, weapon or item deemed to be dangerous or harmful to other visitors on the Site. In the event if such item or object is found, La Chocolatrice including the employee or agent shall have the power, authority and consent expressly granted by you to remove and confiscate such item or object and further decline or refuse your entry to the Site.
(8) You shall not enter the Site under the influence of drugs or intoxicated, failing which La Chocolatrice including the employee or agent shall reserve all rights and power to decline or refuse your entry to the Site. If you are found to be under such influence, La Chocolatrice including the employee or agent shall have the power, authority and consent expressly granted by you to remove and confiscate such alcohol, drug or liquor without any compensation, remedy or damages and shall reserve all rights and authority to take the necessary legal action to ensure reputation of La Chocolatrice’s business remain intact and guard against any risk or harm towards the business. All losses, damages or legal costs derive from such incident shall be solely borne by you.
(9) You shall be responsible to wear the proper and suitable attire including but not limited to footwear and clothing before the commencement of the Chocolate Making Workshop.
(10) The website is owned and operated by La Chocolatrice. The company holds the right to amend or vary these Terms and conditions including any of the contents of the website from time to time at its sole discretion without prior notice. The hereinafter terms apply to the use by any visitor of La Chocolatrice’s Website and should be read carefully before any use:
(10a) La Chocolatrice does its best to supply you with the most current and accurate information on its website.
(10b) La Chocolatrice’s website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.
(10c) You are not permitted to link to or use all or any part of La Chocolatrice’s website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.
(10d) You accept that the Internet is not fully secure. La Chocolatrice will take all appropriate steps to protect the security of any payment card information though La Chocolatrice shall not be liable for any damage that you may suffer as a result of the loss of confidentiality of any such information.
(10e) La Chocolatrice shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.
(11) Nothing in these terms and conditions is intended to affect your statutory rights.
(12) The workshops are designed for a team of a set group size. The maximum amount of people you book for can not be exceeded under any circumstance unless otherwise agreed in writing. The maximum group sizes are shown at the time of booking.
(13) The trademarks and logos displayed on the website are the property of La Chocolatrice. You are not permitted to use these without the prior written permission of La Chocolatrice and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.
(14) These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by English law and all disputes shall be submitted to the exclusive jurisdiction of the English courts.
(15) Nothing contained in any contract is intended to be enforceable pursuant to the contracts (Rights of Third Parties) Act 1999 by any third party.
(16) All the terms of any contract are included or assigned to within these terms and conditions.
(17) La Chocolatrice’s website may contain hyperlinks to third party websites. The operation of those websites is out of La Chocolatrice’s control and you use them at your own risk.
(18) La Chocolatrice collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensure that the privacy of your personal information is protected.
(19) La Chocolatrice recommends teams to arrive on time if not before. The workshop timer will start running as per the allocated time schedule.
(20) La Chocolatrice may contact you from time to time with offers and promotions via email or phone.
(21) La Chocolatrice is entitled to charge the guests for any damage, which is intentional or caused by misuse of items.
(22) While you are at our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behaviour, and cooperate with our employees having security responsibilities.
(23) La Chocolatrice doesn’t tolerate any kind of bullying or harassment towards its employees.
(24) Only person(s) who are at least 18 years of age are permitted to book a workshop.
(25) It is your responsibility to check that any tickets issued to you are accurate.
(26) If you wish to transfer your workshop into someone else’s name, you must contact La Chocolatrice, by either email or telephone at least two hours before the start of the workshop. La Chocolatrice may refuse this facility.
(27) Workshops may not be transferred or resold for commercial purposes or at a premium. If a workshop is transferred or resold in breach of this condition, the bearer of the workshop or the person claiming the right to attend the event will be refused admission to the workshop.
(28) You are entirely responsible for entering your details correctly on the Online Booking Form. By submitting an Online Booking Form you warrant to La Chocolatrice that all details supplied by you are true and accurate.
(29) You receive the confirmation of your booking via email only.
(30) Online bookings can only be made up to 6 months in advance, exception may happen if contacting Exit Newcastle via email or phone.
(31) A booking becomes a no-show and entry will be declined if the group is late 15 minutes or more. In such a situation the money is not refundable and the booking is not changeable.
(32) The price of a workshop is stated on the La Chocolatrice’s website of the Booking section.
(33) Bookings can be made online on the La Chocolatrice website, via phone, email or in person.
(34) Any major credit or debit card is accepted to settle the payment.
(35) Full payment is required at the time of booking.
(36) La Chocolatrice chocolate making workshops is a live event so once the booking is confirmed; refunds, cancellations or reschedules are not accepted.
(37) In case less people attending the game than it is booked for the price difference will not be reimbursed.
(38) If more people attending the game than it is booked for the price difference can be settled upon arrival to the game.
(39) If you need to contact La Chocolatrice you can do so using any of the following methods:
Email: hello@lachocolatrice.co.uk
Telephone: 0191 3897071
Mail: La Chocolatrice, Commercial Road East, Coxhoe, DH6 4LD
(40) If you are late for more than 15 minutes of the original time of your booking, the reservation becomes a no-show automatically and you won’t be able to start your workshop. To re-book another slot must be of your own expenses and according to current availability.
(41) Drinks and food may not be brought into the Workshop Studio.
(42) To be admitted you must confirm the full name of the booker and might be asked to confirm phone number and email address.
(43) Children aged 17 or below must be accompanied at least by at least 1 responsible adult (18+) per workshop.
Terms and Conditions for the Sale of Chocolate Online
Please read these Terms and Conditions carefully before placing an order for chocolate products on our website. These Terms and Conditions govern the sale and purchase of chocolates and related products online.
Acceptance of Terms and Conditions
By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please refrain from using our website or placing an order.
Order and Payment
2.1 Placing an Order: By placing an order on our website, you are making an offer to purchase the specified chocolate products. We reserve the right to accept or reject any order at our discretion.
2.2 Order Confirmation: Upon receiving your order, we will send you an order confirmation via email. This confirmation does not signify acceptance of your order; it merely confirms that we have received it.
2.3 Payment: Payment for your order must be made at the time of placing the order through the payment methods provided on our website.
Pricing and Availability
3.1 Pricing: The prices of chocolate products listed on our website are displayed in the applicable currency and are subject to change without prior notice. The price you pay is the price displayed at the time of placing the order.
3.2 Availability: All orders are subject to product availability. In the event that a product you ordered is out of stock or unavailable, we will notify you as soon as possible and provide a suitable alternative or refund the amount paid for that product.
Shipping and Delivery
4.1 Shipping: We will endeavor to ship your order to the delivery address provided by you within the estimated timeframes specified on our website. Shipping costs will be calculated and displayed at the time of checkout.
4.2 Delivery: Once your order is shipped, we are not responsible for any delays or damages caused during transit. Delivery times may vary depending on the shipping carrier and your location. We will provide you with tracking information to monitor the progress of your delivery.
Returns and Refunds
5.1 Returns: We are unable to accept returns of chocolate products
5.2 Refunds: We are unable to provide refunds for chocolate products.
Intellectual Property
All intellectual property rights, including but not limited to trademarks, logos, and images, displayed on our website are the property of their respective owners. You agree not to use, reproduce, or distribute any of these intellectual property assets without obtaining prior written permission.
Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the purchase or use of our chocolate products.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of The United Kingdom. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of The United Kingdom.
Please note that these Terms and Conditions may be subject to change without prior notice. It is your responsibility to review them periodically.
If you have any questions or concerns about these Terms and Conditions, please contact us using the information provided on our website.
Last updated: 05.05.2023